Privacy Policy
Personal Data collected
The Personal Data of the Users are notably collected at the time of the opening of their account on the Platform, of their placing of order and of the related payments.
The main Personal Data collected are for Seller Users: username; email; password; country; status; IP address (of the equipment and of the internet service provider); browsing data (language preference; date and time of access to the Platform; pages of the Platform visited; etc.).
The main Personal Data collected are for Buyer Users: surname; first name; address; email; IP address (of the equipment and internet service provider); navigation data (language preference; date and time of access to the Platform; pages of the Platform visited; etc.).
Purposes of the processing of the Personal Data collected
In accordance with the law 78-17 of January 6, 1978, modified by the laws of August 6, 2004 and June 20, 2018, Distroville commits itself to process the Personal Data of its Users, in particular in order to carry out the sales concluded through the Platform, to carry out statistics or analyses, commercial prospecting, as well as to send qualified information to the said Users.
Furthermore, it is reminded that the Personal Data requested from the User is notably necessary for the proper processing of any order for Products, for its payment and execution, as well as for the preparation of invoices.
However, they are not resold.
Recipients of the Personal Data
Distroville undertakes to guarantee the confidentiality of the Personal Data processed in the context of the execution of its obligations.
Furthermore, as this data may be communicated to Distroville’s partners in charge of the execution, processing, management and payment of the orders, Distroville ensures that these partners present the same sufficient guarantees as to the implementation of appropriate technical and organisational measures, so that the processing meets the requirements of the applicable regulations.
Furthermore, Distroville is entitled to disclose the Personal Data of the Users, in case of obligation by law or in case of violation of the present by the Users.
Users’ consent is presumed for the use of such data for the sole purpose of opening an account on the Platform, placing an order and making related payments.
Where Users’ Personal Data is used for marketing purposes, Users’ prior express consent is required. Users always have the possibility to withdraw their consent by sending an email to: hello@distroville.com.
The Platform is hosted by OVH and WordPress.
The Personal Data collected are hosted by OVH, WordPress and some additional extensions listed below.
Distroville commits to implement all necessary means to ensure the security and confidentiality of Personal Data.
Thus, in order to protect the Personal Data of the visitors of its Platform, Distroville takes a set of precautions and follows the best practices in the matter, to ensure that the said data are not lost, diverted, consulted, disclosed, modified or destroyed in an inappropriate way.
What is a “cookie”? A “cookie” or tracer is an electronic file deposited on a terminal, such as a computer, a tablet or a smartphone, and in particular read when connecting to a website, reading an email, installing or using software or a mobile application, whatever the type of terminal used.
In particular, the proper functioning of the Platform implies the presence of cookies implanted in the User’s computer, when he/she connects, in order to record information relating to navigation (pages consulted, date and time of consultation, etc.) and the identity of its visitors.
The first time the User connects to the Platform, a banner explaining the use of “cookies” will appear. From then on, by continuing to browse, the User will be deemed to have been informed and to have accepted the use of said “cookies”.
The User has the right to oppose the use of cookies by configuring his/her browser software.
In accordance with national and European regulations in force, the User has a permanent right of access, modification, rectification, limitation, opposition and portability of information concerning him/her.
To exercise these rights, the visitor simply needs to write to the following email address: hello@distroville.com.
If the User no longer wishes to receive Distroville’s news, solicitations (by telephone, SMS, postal mail or email) and invitations, he/she can indicate this via the link reserved for this purpose, modify his/her choices by contacting Distroville under the conditions mentioned above or, if necessary, by modifying the parameters of his/her online account.
Furthermore, if a User has reason to believe that the security of his Personal Data has been compromised or that such Data has been misused, he is entitled to contact Distroville at the following email address: hello@distroville.com.
Distroville will investigate complaints regarding the use and disclosure of Personal Data and will try to find a solution in accordance with the applicable regulations.
For any additional information or complaint, the User can contact the CNIL (www.cnil.fr).
The payment of any Product is made by credit card on the Distroville Platform, by means of a secure payment service.
Users’ transaction information is kept for as long as necessary to complete the orders concerned. Once the orders are completed, the corresponding transaction information is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard and American Express.
WordPress
Who we are
Our website address is: https://distroville.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the
PayPal Privacy Policy for more details.
iThemes Security
What personal data we collect and why we collect it
Cookies
Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.
Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
Who we share your data with
This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.
How long we retain your data
Security logs are retained for 60 days.
Where we send your data
Forminator
Which forms collect personal data?
What personal data do we collect and why?
When visitors or users submit a form, we capture the <strong>IP Address</strong> for spam protection. We also capture the <strong>email address</strong> and might capture other personal data included in the Form fields.
How long we retain your data
When visitors or users submit a form we retain the data for 30 days.
Where we send your data
All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.
Third Parties
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
We use hCaptcha for spam protection. Their privacy policy can be found here : https://www.hcaptcha.com/privacy.
We use Akismet Spam for spam protection. Their privacy policy can be found here : https://automattic.com/privacy/.
We use Mailchimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/.
We use ActiveCampaign to manage our subscriber list. Their privacy policy can be found here : https://www.activecampaign.com/privacy-policy/.
We use Aweber to manage our subscriber list. Their privacy policy can be found here : https://www.aweber.com/privacy.htm.
We use Campaign Monitor to manage our subscriber list. Their privacy policy can be found here : https://www.campaignmonitor.com/policies/#privacy-policy.
We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
We use Trello to manage our integration data. Their privacy policy can be found here : https://trello.com/privacy.
We use Slack to manage our integration data. Their privacy policy can be found here : https://slack.com/privacy-policy.
MailChimp
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy
here.
Dokan
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Stores you’ve viewed: we’ll use this to, for example, show you vendor stores you’ve recently viewed
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the
PayPal Privacy Policy for more details.
Modules
Terms & Conditions
Who we are
Suggested text: Our website address is: http://zzikaxj.cluster027.hosting.ovh.net.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
